1. Where are you based?

    We are based in Singapore. Our company, Ministry of Retail Pte Ltd, is incorporated and registered in Singapore (business registration no. 201023313W).

  2. Can I order from outside Singapore?

    Yes, of course. We ship internationally!

  3. What currency do you accept for payment?

    The default currency displayed on our website is Singapore Dollar (S$). We also accept payment in Malaysian Ringgit (RM), Philippines Peso (₱), Hong Kong Dollar (HK$), Australian Dollar (A$), US Dollar (US$), Euro (€), and UK Pound (£).

    To change the currency, you can use the currency converter on the website. The currencies available may be updated from time to time if there is a strong demand for the currency.

  4. How can I pay for my order?

    For Singapore customers, you can make payment via PayPal, Internet banking, or ATM funds transfer.

    For Malaysia customers, you can make payment via PayPal in Singapore Dollar (S$). To make payment in Malaysia Ringgit (RM), you can do so via Internet banking or ATM funds transfer to our Malaysia bank account.

    For international customers, you can make payment via PayPal in a currency available on our website.

    Do check out the Payment section for more details. If you encounter any difficulty in making payment, please contact us for assistance.

  5. How long does it take to ship my order?

    Most products are sold on a pre-order basis. As such, the shipping time of the products depends on their availability from suppliers.

    In addition, many products have to be specially imported from overseas and this may take up to three weeks.

  6. What if the product I ordered runs out of stock?

    If the product you ordered is sold out due to overwhelming demand, we will update you via email as soon as possible.

    Sometimes a popular product may be in the process of being restocked (i.e. manufactured again by the supplier) and this may take some time. In such cases, other products in your order will be shipped to you first, followed by the product being restocked. We will update you via email when this happens.

  7. How can I check on my order?

    Simply sign in to your account to check the details or status of your order. You will also receive emails from us when there are updates about your order.

  8. Can I make changes to my order?

    As we process your order as soon as we receive it, we may not be able to change your order once it is processed.

    However, please contact us as soon as possible and we will do our best to assist you.

  9. Do you have a physical store or stockist?

    We currently operate online only.

    If there are products you're keen to try, you can place an order and opt for self collection. Once your products are ready, you can pick them up from our office and try them on the spot. Please refer to the Shipping section for more information on self collection.

  10. Urgent! I need this dress by tomorrow, is it possible?

    Do contact us with the product name and option (colour or size, if any). While most products on our website are sold on a pre-order basis and have to be specially imported from overseas, we do stock some products from time to time.

  11. How do I know what size to choose?

    To assist you in selecting the right size, measurements are provided on the product page for you to compare with the measurements of your existing apparel or accessories that fit well on you.

    Clothing measurements are taken with product lying flat, except for chest and waist measurements which are taken around the specified area. Please note that there may be a slight difference (+/- 2 cm) from the measurements stated.

    Every product is different just as every body type is unique. Feel free to contact us if you need assistance.

  12. Can I return or exchange my purchase?

    Your satisfaction is important to us. As such, we accept returns with our "Change of Mind" return policy.

    If you have ordered a wrong size or if the product does not suit you, you can return it to us.

    Do check out the Returns section for more details or contact us for assistance.