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FAQ

  1. What currency are you using? Where are you based?

    Ministry of Retail is an online store based in Singapore that ships internationally.

    As such, the currency displayed on our website is Singapore dollars (S$) by default. At the moment, we only accept payment in Singapore dollars (S$), Malaysian Ringgit (RM) or US dollars (US$).

    Do look for the currency conversion feature on the top left section of the website to convert prices to other currencies. The currencies available may be updated from time to time if there is a strong demand for the currency.

  2. Can I order from outside Singapore?

    Yes, of course!

    For Malaysia customers, you can make payment via PayPal (in S$ only). For payment in RM, you can make payment to our Maybank account via Internet banking or ATM fund transfer.

    For international customers (other than from Malaysia), you can make payment via PayPal (in S$ or US$). Do refer to the Shipping section for shipping rates to your country. Feel free to contact us if you need any assistance.

  3. How can I check my order status and order history?

    Simply log on to your MOR account to check your order status and order history. In addition, you will receive e-mail updates on your order status when your order is processed and shipped.

  4. Why is my order taking so long to ship?

    Most items on MOR have to be specially imported from overseas and this may take up to 14 days.

    At times, there may be designs that are popular to the point that the demand becomes overwhelming. The design would then be restocked and this may take some time (ranging from a few days to a few weeks, depending on the availability of the fabric, the complexity of the design, etc.)

    In such cases, time is a crucial factor in securing the stocks for you. As such, if there are restocking design(s) in your order, you will receive the rest of your order first. The restocking design(s) will be indicated on your invoice as well as in the notification e-mail.

  5. What if the item runs out of stock?

    If the item you ordered has sold out, we will contact you via e-mail as soon as possible. You may opt for a replacement design, a refund in shopping credits or a cash refund.

    Occasionally, we may restock certain sold out designs. Do contact us with the item name (size/colour, if any).

  6. Can I adjust or modify my order?

    Your order is final once it has been processed.

    If you've made a mistake or wish to make changes, do contact us as soon as possible and we will do our best to assist you.

  7. Can I reserve an item?

    To be fair to all customers, we do not take reservations. Please make payment as soon as possible to secure the items you want.

  8. Do you have a physical shop or stockist?

    Ministry of Retail currently operates online only.

    If there are any designs you're keen to try, you can place an order online and opt for self collection. Once your items are ready, you can pick them up from our office and try them on the spot.

  9. Can I do a self-collection?

    Yes, you can! Self-collection is now available. Do refer to the Shipping section for more information.

  10. Urgent! I need this dress by tomorrow, is it possible?

    Do contact us with the item name and specifications (colour or size, if any). While most items from MOR have to be specially imported from overseas (may take up to 14 days), we do stock on some designs from time to time.

  11. How do I know what size to choose?

    To assist you in sizing selection, measurements are provided on the product page for you to compare against your clothing's measurement.

    Clothing measurements are taken with item lying flat, except for chest and waist measurements which are taken around the specified area. Please note that there may be a slight difference (+/- 2 cm) from the measurements stated.

    Every item is different just as every body type is unique. Feel free to contact us if you need assistance.

  12. How can I pay for my order?

    Do check out the Payment section for more details but here's a summary:

    For Singapore customers, you can make payment via PayPal, Internet banking, ATM fund transfer or cheque.

    For Malaysia customers, you can make payment via PayPal (in S$ only), Internet banking and ATM fund transfer (in RM via Maybank).

    For international customers, you can make payment via PayPal (in S$ or US$).

    If you encounter difficulties in making payment or you see an error message, do contact us for assistance.

  13. How can I return or exchange my merchandise?

    Your satisfaction is important to us. As such, we are proud to be the 1st online fashion retailer in Singapore to offer free returns via our "Change of Mind" policy.

    If you have ordered a wrong size or if the design does not suit you, you can return or exchange the item to another size, colour or even design.

    Do check out the Returns section for more details or contact us for assistance.