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Shipping to Singapore

The shipping methods for Singapore are described below. If you're wondering exactly how much you have to pay for shipping, simply add items into your shopping bag and the charges will be calculated for you at checkout. All shipping methods are FREE for orders above S$100. Furthermore, return shipping is also FREE if you find that something you bought does not fit and you wish to return it. (In other words, you don't have to pay for shipping to try on all the designs you want!)

Order lead time - Most items on MinistryofRetail.com are on pre-order. Hence, it will take about 2 weeks to prepare and ship your order. You will receive e-mail notifications when your order has been processed and subsequently shipped. You can also check your order status through your account.

  1. Standard Shipping

    No one home to receive a delivery? With the standard shipping method, your order will be delivered to your letterbox or can be collected from the post office so you do not need to worry about the delivery. Your order will be delivered via AM Mail, Smartpac or Registered Mail. You will be informed of the mailing method and tracking number (if any) when your order has been shipped.

    AM Mail

    AM Mail will be used for small and light items (e.g. a thin chiffon blouse, necklace, belt, etc.) Orders shipped via AM Mail will be delivered straight to your letterbox.

    There is no tracking number for AM Mail. However, you will receive an e-mail notification once your order has been shipped so you can keep a lookout for it. Once you’ve received the notification, your order should reach you by 11am within the next 2 working days (Mondays-Fridays, excluding holidays).

    For more information on AM Mail, you can also refer to SingPost’s website here.

    Smartpac

    Smartpac will be used for small orders consisting of a few non-bulky items (e.g. a few pieces of thin chiffon tops, cotton maxi dresses, etc.) Orders shipped via Smartpac will be delivered in a Smartpac box to the doorstep. If no one is around during the delivery attempt, the postman will deposit it into your letterbox. If the letterbox is full or cannot fit the Smartpac box, your order can be collected at the nearest post office.

    You will be informed of the tracking number via e-mail when your order is shipped so you can keep a lookout for it.

    For more information on Smartpac, you can also refer to SingPost’s website here.

    Registered Mail

    As AM Mail and Smartpac do not require a recipient to be around, we will use these two methods whenever possible to make it more convenient for you. However, if your order consists of bulky items (e.g. winter coats) or contains too many items, it will have to be shipped via Registered Mail.

    Registered Mail is signature-required so someone needs to be at home to receive the delivery. If no one is at home, you can collect it at the nearest post office.

    You will be informed of the tracking number via e-mail when your order is shipped so you can keep a lookout for it.

    For more information on Registered Mail, you can also refer to SingPost’s website here.

  2. Courier

    Courier is an economical shipping method recommended for orders with bulky or heavy items as it is charged at a flat rate of S$5.00.

    With the Courier shipping method, your order will be delivered to the doorstep. This shipping method requires a person to receive and sign for the parcel when it is delivered so someone needs to be at the given address from Monday to Friday 9am-6pm (excluding public holidays). Hence, this method is only recommended for addresses where someone is constantly around to receive the delivery. This method is not recommended if you need to specially arrange for someone to receive the delivery. Standard shipping will be more suitable for such cases.

    You will be informed of the tracking number via e-mail when your order is shipped so you can keep a lookout for it.

  3. Self Collection

    Wish to collect your order instead? Self collection is available at:

    Ministry of Retail Office
    517D Jurong West St 52, #04-577, Singapore 644517
    Operating hours: Mon-Fri, 11am-6pm (excluding public holidays) - appointment required -
    (Nearest MRT station: Lakeside, about 5 mins' walk)



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    Note:

    • Orders are not ready for immediate collection after they are placed. You will receive an e-mail with further instructions when your order is ready for collection.

Comparison of Shipping Costs

Weight Standard Shipping Courier Self Collection
300g or less S$2.50 S$5.00 -
301 - 500g S$3.50 S$5.00 -
501 - 1000g S$4.50 S$5.00 -
1001 - 2000g S$5.00 S$5.00 -
FREE shipping for orders above S$100 - applies to both purchases & returns