Free shipping for order above S$100 Become our VIP & enjoy 10% rebates "Change your mind" return policy

Home Shipping

Back to Home

Customer Service

Shipping to Singapore

The shipping methods for Singapore are described below. If you're wondering exactly how much you have to pay for shipping, simply add items into your shopping bag and the charges will be calculated for you at checkout. All shipping methods are FREE for orders above S$100. Furthermore, return shipping is also FREE if you find that something you bought does not fit you and wish to return it. (In other words, there's no risk in shopping with us!)

Order lead time - Most items on MinistryofRetail.com are on pre-order. Hence, it will take about 2 weeks to prepare and ship your order. You will receive e-mail notifications when your order has been processed and subsequently shipped. You can also check your order status through your MOR account.

  1. SingPost Normal Mail

    With the SingPost Normal Mail shipping method, your order will be delivered directly to your mailbox. If the parcel can't fit into your mailbox, you may have to collect it from the post office.

    Delivered to: Mailbox
    Delivery Hours: Mon-Fri (excluding public holidays)
    Insurance: No
    Tracking Option: No

    Note:

    • MinistryofRetail.com is not responsible for any parcel that is damaged or lost in transit.

  2. Courier

    With the Courier shipping method, your order will be delivered to your doorstep so a person needs to be there to receive it. This shipping method is for addresses (e.g. office) where someone is constantly around to receive the parcel (signature-required).

    If nobody happens to be around to receive the parcel, you can arrange for re-delivery. If your parcel remains undelivered for some time, the courier company may contact you. Do update your contact number in your MOR account if you are opting for this shipping method.

    Orders shipped via Courier are insured and trackable. You will be informed via e-mail when your order is being shipped so you can track your order.

    Delivered to: Doorstep (receiver required)
    Delivery Hours: Mon-Fri 9am-6pm, Sat 9am-2pm (excluding public holidays)
    Insurance: Yes
    Tracking Option: Yes

  3. Self Collection

    Wish to collect your order instead? Self-collection is available at:

    Ministry of Retail Office
    517D Jurong West St 52, #04-577, Singapore 644517
    Operating hours: Mon-Fri, 11am-6pm (excluding public holidays) - appointment required -
    (Nearest MRT station: Lakeside, about 5 mins' walk)


    View Larger Map

    Note:

    • Orders are not ready for immediate collection after they are placed. You will receive an e-mail with further instructions when your order is ready for collection.

Comparison of Shipping Methods

  SingPost Normal Mail Courier Self Collection
Delivered to Mailbox Doorstep -
Receiver required No Yes -
Insurance available No Yes -
Tracking available No Yes -
Delivery hours Mon-Fri (excluding public holidays) Mon-Fri, 9am-6pm
Sat, 9am-2pm (excluding public holidays)
Mon-Fri, 11am-6pm (excluding public holidays)

Comparison of Shipping Costs

Weight SingPost Normal Mail Courier Self Collection
Less than 150g S$1.00 S$3.50 -
151 - 500g S$1.50 S$3.50 -
501 - 1000g S$2.50 S$4.00 -
1001 - 2000g S$3.00 S$4.00 -
FREE shipping for orders above S$100 - applies to both purchases & returns