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We ship anywhere, everywhere!
All deliveries are handled by SingPost at the moment
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#1 Shipping within Singapore and Malaysia
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Currently, there are only 2 modes of shipping available: standard and insured shipping.
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Standard
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For Singapore shipping addresses only!
Standard shipping method is the most basic shipping method as there are no insurance or tracking options. This mode is commonly chosen for lower-value items. As your items will be dropped straight into the mailbox, you don’t have to worry about whether there’s anybody there to receive the items from the postman.
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Delivered to: Mailbox
Insurance: No
Tracking Option: No
Speed: About 2 business days
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Note:
- Business days refer to SingPost’s operating days and do not include public holidays, Saturdays and Sundays
- Actual shipping speed may vary
- Not applicable to Malaysia shipping addresses
- MinistryofRetail.com is not responsible for any parcel that are damaged or lost in transit.
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Insured
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Opt for registered shipping method for peace of mind. Items shipped via this mode will be delivered to your doorstep. For a few dollars more, registered shipping offers insurance and tracking option.
Insurance is limited to the declared item value or S$68 (whichever is lower).
A Registered Article (RA) Number will be provided and you can check the status of the parcel easily.
As this option requires someone to get the items from the postman, do ensure someone will be there during the delivery hours. You will be informed via email when your order is being shipped, so you can make the necessary arrangements.
But don’t worry. If nobody is there to receive the mail, the postman will leave a ‘Delivery Advice’ behind. Using this ‘delivery advice’ you can either arrange for a re-delivery or collect the parcel at the post office.
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Delivered to: Doorstep (receiver is required to receive the parcel)
Delivery Hours: Mon-Fri 9am-6pm, Saturday 9am-1pm
Insurance: Yes
Tracking Option: Yes
Speed: About 2 business days (Singapore addresses), about 4-6 business days (Malaysia addresses)
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Note:
- Business days refer to the post office’s operating days and do not include public holidays, Saturdays and Sundays
- Actual shipping speed may vary
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Comparison between Standard and Insured Shipping
| Delivered to: |
Mailbox |
Doorstep |
| Receiver required |
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YES |
| Insurance available |
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YES (up to S$68) |
| Tracking available |
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YES |
Shipping and Handling Fees within Singapore and Malaysia
| Up to 100g |
$1 |
$3.50 |
| More than 100g - 250g |
$1.50 |
$4.00 |
| More than 250g – 500g |
$2 |
$4.50 |
| More than 500g – 1.0kg |
$3.50 |
$6 |
| More than 1.0kg – 2.0kg |
$4.50 |
$7 |
| More than 2.0kg – 2.1kg |
$5 |
$10 |
| More than 2.1kg – 2.25kg |
$5.50 |
$10.50 |
| More than 2.25kg – 2.5kg |
$6 |
$11 |
| More than 2.5kg – 3.0kg |
$7 |
$12 |
| More than 3.0kg – 4.0kg |
$8 |
$13 |
| More than 4.0kg – 4.1kg |
$9 |
$16.50 |
| More than 4.1kg – 4.25kg |
$9.50 |
$17 |
| More than 4.25kg – 4.5kg |
$10 |
$17.50 |
| More than 4.5kg – 5.0kg |
$11.50 |
$19 |
| More than 5.0kg – 6.0kg |
$12.50 |
$20 |
| More than 6.0kg – 6.1kg |
$13 |
$23 |
| More than 6.1kg – 6.25kg |
$13.50 |
$23.50 |
| More than 6.25kg – 6.5kg |
$14 |
$24 |
| More than 6.5kg – 7.0kg |
$15 |
$25 |
| More than 7.0kg – 8.0kg |
$16 |
$26 |
| More than 8.0kg – 8.1kg |
$17 |
$29.50 |
| More than 8.1kg – 8.25kg |
$17.50 |
$30 |
| More than 8.25kg – 8.5kg |
$18 |
$30.50 |
| More than 8.5kg – 9kg |
$19.50 |
$32 |
| More than 9kg – 10kg |
$20.50 |
$33 |
Note:
- 1 piece of clothing is about 150-200g
- If the weight of your order exceeds 10kg, please split your order into smaller orders.
- Sometimes, more than 1 package may be needed to fulfil an order. Please check the invoice attached to your package to see if there is more than 1 package for your order.
- If you’re wondering how much shipping and handling fees you have to pay, fret not! Simply add the items you want into your shopping cart and the charges will automatically be calculated for you.
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#2 Shipping elsewhere
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We offer international shipping upon request, please contact us for shipping rates to your country.
Please provide the following information:
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Country: [your country]
City: [your city]
Estimated weight of parcel: [you can get this from the shopping cart]
e.g.
Country: Australia
City: Perth
Estimated weight of parcel: 500g
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Things to note:
You will receive your order in approximately 14 days after your order has been processed. Actual shipping time may vary depending on your shipping method and location.
You will receive notifications via email when your order has been processed, prepared and shipped. You can also check your order status through your MoRe account.
Your orders are shipped based on the shipping address that you entered during checkout. Please make sure that the shipping address you have entered is correct.
Occasionally packages are returned to us undeliverable. This could be due to incorrect or incomplete addresses. When your order is being returned to us as undeliverable package, you will be contacted immediately via email.
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