For orders shipped to United States, returns are valid within 30 days of the order's shipped date.
When you return a pre-order or ready stock item purchased from us, you can return and exchange them for other ready stock items only. The exchange has to be done within 7 days.
If you wish to exchange a product, please return it first.
Please note that some products are not eligible for returns. Cash refunds are not provided for returns.
To make a return:
- Sign in to your account and from your list of orders, select the order you wish to return by clicking on the "Return" button.
- Fill in the necessary information for the return.
- Further instructions for the return will be provided after you submit the form.
- For your return to be valid, item(s) must be returned within the 30 days deadline. Late returns will be duly declined.
- Item(s) must be returned in original condition (cannot be worn, ironed, altered, or washed, etc.) All original parts and accessories must be included.
- Shipping fees will be deducted from the return value if the order becomes ineligible for free shipping after the return of item(s).
- Exchanges must be done within 7 days.
- Returned items cannot be exchanged for pre-order items and can only be exchanged for ready stock items. Returned items cannot be refunded.
- Return/exchange is not valid on items marked 'not eligible for return'.
- Return shipping costs will not be borne by Ministry of Retail.
- Ministry of Retail will not be liable for any return parcel that is lost in transit.
In the rare event where you receive an incorrect product, colour, size, or a defective item, please contact us with pictures (in .jpg format) and we will assist you as soon as possible.