For orders shipped to Netherlands, returns are valid within 7 days of the order's shipped date.
When you return a pre-order or ready stock item purchased from us, you can return and exchange them for other ready stock items only. The exchange has to be done within 7 days. (Sorry for the tight deadline, as we are closing down, returns have to be finalised asap.)
Please note that some products are not eligible for returns.
If you wish to exchange a product, please return it first.
Cash refunds are not provided for returns.
To make a return:
- Sign in to your account and from your list of orders, select the order you wish to return by clicking on the "Return" button.
- Fill in the necessary information for the return.
- Further instructions for the return will be provided after you submit the form.
- For your return to be valid, item(s) must be returned within the 7 days deadline. Late returns will be duly declined.
- Item(s) must be returned in original condition (cannot be worn, ironed, altered, or washed, etc.) All original parts and accessories must be included.
- Shipping fees will be deducted from the return value if the order becomes ineligible for free shipping after the return of item(s).
- Exchanges must be done within 7 days.
- Returned items cannot be exchanged for pre-order items and can only be exchanged for ready stock items. Returned items cannot be refunded.
- Return/exchange is not valid on items marked 'not eligible for return'.
- Return shipping costs will not be borne by Ministry of Retail.
- Ministry of Retail will not be liable for any return parcel that is lost in transit.
In the rare event where you receive an incorrect product, colour, size, or a defective item, please contact us with pictures (in .jpg format) and we will assist you as soon as possible.