For orders shipped to United States, returns are valid within 30 days of the order's shipped date.
When you return any pre-order or ready stock item purchased from us, you can return and exchange them for other ready stock items only. The exchange has to be done within 30 days.
If you wish to exchange a product, please return it first.
Please note that some products (e.g. earrings, intimates and bags) are not eligible for returns.
To make a return:
- Sign in to your account and from your list of orders, select the order you wish to return by clicking on the "Return" button.
- Fill in the necessary information for the return.
- Further instructions for the return will be provided after you submit the form.
- For your return to be valid, item(s) must be returned within the 30 days deadline. Late returns will be duly declined.
- Item(s) must be returned in original condition (cannot be worn, ironed, altered, or washed, etc.) All original parts and accessories must be included.
- Please pack the return item(s) securely. You may re-use the original packaging.
- Shipping fees will be deducted from the refund value if the order becomes ineligible for free shipping after the return of item(s).
- Exchanges must be done within 30 days.
- Return shipping costs will not be borne by Ministry of Retail.
- Ministry of Retail will not be liable for any lost return parcel should it be sent via a shipping method without tracking information. Hence, it is recommended that you use a shipping method that provides a tracking number so that you can track where the parcel is.
- Returns are processed within 3 business days after we receive them.
In the rare event where you receive an incorrect product, colour, size, or a defective item, please contact us with pictures (in .jpg format) and we will assist you as soon as possible.