For orders shipped to United States, returns are valid within 30 days of the order's shipped date.
When you return a pre-order or ready stock item purchased from us, you can return and exchange them for other ready stock items only. The exchange has to be done within 30 days.
If you wish to exchange a product, please return it first.
Please note that some products (e.g. earrings, intimates and bags) are not eligible for returns.
To make a return:
- Sign in to your account and from your list of orders, select the order you wish to return by clicking on the "Return" button.
- Fill in the necessary information for the return.
- Further instructions for the return will be provided after you submit the form.
- For your return to be valid, item(s) must be returned within the 30 days deadline. Late returns will be duly declined.
- Item(s) must be returned in original condition (cannot be worn, ironed, altered, or washed, etc.) All original parts and accessories must be included.
- Shipping fees will be deducted from the return value if the order becomes ineligible for free shipping after the return of item(s).
- Exchanges must be done within 30 days.
- Returned items cannot be exchanged for pre-order items and can only be exchanged for ready stock items. Returned items cannot be refunded.
- Return/exchange is not valid on items marked 'not eligible for return'.
- Return shipping costs will not be borne by Ministry of Retail.
- Ministry of Retail will not be liable for any return parcel that is lost in transit.
In the rare event where you receive an incorrect product, colour, size, or a defective item, please contact us with pictures (in .jpg format) and we will assist you as soon as possible.